Returns & Refunds Policy

We want you to be completely satisfied with your purchase from WoolSweaterSale.com. If you’re not happy with your order for any reason, we’re here to help.

Returns

You may return most items within 30 days of delivery for a refund or exchange. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging.

Non-Returnable Items

Certain items cannot be returned, including:

• Gift cards
• Final sale items (marked as such at purchase)

Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–10 business days, and a credit will automatically be applied to your original payment method.

Late or Missing Refunds

If you haven’t received your refund within the expected time, please check your bank account again or contact your credit card company, as processing times may vary.

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item, please contact our customer service team for assistance.

Shipping Returns

To return your product, please mail it to the address provided in your return instructions. You will be responsible for paying return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Return Shipping Costs

Return shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your total refund amount.

Need Help?

If you have any questions about our Returns & Refunds Policy, please reach out to our customer service team. We’re happy to assist you!